CUSTOMER CARE

 

Any questions? We are always at your disposal to help you.

Send us an email: info@watchaddictgva.com

 

If you have not found the answer to your questions below,

 

Call us from 9am to 6.30pm Monday to Saturday : 022.732.55.05 

FAQ

 
Why should I trust you ?
We have created this platform as watchmakers and aim to satisfy our customers as a priority. That is why we have built this site around security in a reassuring environment and by providing original content. 
Return policy ?
You have a 14-day right of return
I am looking for a watch that I can't find on your website ?
Send us an email at : info@watchaddictgva.com
Are you hesitating to buy your watch on our website ?
As watchmaking experts, we have created this site in order to satisfy our most demanding customers in terms of quality and thus offer proximity and safety as the basis of our platform.
 
 
Are my transactions secure ?
We use a secure payment platform allowing you to pay by credit card without any risk. We have also set up payment by bank transfer so that you can make your payment by ebanking or at your usual bank.
How do I track my shipment?
For any order on our website you will receive a tracking number and a link to the post office website

 

 

What shipping method do you use?
We work directly with the Post Office and insure each package for the value of your watch.

 

 

How can I return my watch ?
To do this, simply go to the nearest post office and stamp your package with a registered signature at our address
Are the watches sold on your site guaranteed ?

Yes, each watch sold on our website is accompanied by an international warranty card for a minimum of 2 years

 

 

 

What payment method can I use ?
t is possible to pay by card and bank transfer

 

 

Too expensive ?
On our website we have chosen to favour a qualitative and reassuring environment. The prices we charge are advantageous and respectful of the prices offered by the manufacturers. This allows us to maintain a 100% Swiss infrastructure to be able to offer you proximity and security.

ANY QUESTIONS ? DO NOT HESITATE TO CONTACT US

PAYMENT METHODS

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